Steph Terry • April 28, 2023

Our Collision Repair Process

Our collision repair process involves multiple important steps. We adhere to a strict process in order to restore all makes and models to the best condition possible. Our well-trained technicians always follow precise procedures and only use industry-leading tools and techniques to complete their repairs. Here’s a brief overview of our collision repair process and how it may be the perfect match for your needs.

1. Estimate Damages

To begin the collision repair process, simply give us a call, send us a text, or reach out online at your convenience. You’ll be encouraged to schedule an appointment and bring your vehicle to either of our locations following a brief conversation. Estimate appointments normally take 20 to 30 minutes, and you’re always welcome to wait in our lobby during yours.  If you’re in need of a tow truck, then we’ll happily assist you with this process. Then, we’ll gladly provide you with a personalized estimate as soon as possible. 

 

Before starting our repair process, our estimators will thoroughly assess the extent of your vehicle’s damage. They’ll use advanced tools and techniques to diagnose any hidden and obvious structural, mechanical, and electrical damage. Their findings will inform us of the cost, timeline, and overall goals of our collision repair process. 

 

You can trust that your vehicle is always in good hands, as our experienced team proudly maintains their Gold Class certification from I-Car. This accreditation verifies that the best collision repair shops complete an annual technician training program. Each year's training updates our technicians on countless new methods for repairing damage to various makes and models. 

2. Perform Collision Repairs

In the first step of our collision repair process, our technicians remove damaged parts and those blocking access to structural components. This allows them to access and repair critical frame damage and internal mechanisms. 

 

Following all structural repairs, the auto body team then replaces or restores any damaged body panels. The technicians repair or use paintless dent repair (if possible) to adjust the shape and contour of body panels. They take precise measurements and compare them to the manufacturer’s specifications so the structural panels look and function as originally intended. In some cases, extensive damage warrants replacement parts and a fresh coat of paint. 

 

Before refinishing parts, our paint department professionally sands and preps surfaces. We employ computerized color matching software to ensure all new paint matches the car’s original color. Our refinish technician then applies sealer, base coat color and a clear coat to protect the panels and match factory color and shine. 

 

Lastly, we reassemble the vehicle and make sure the fit and finish are up to our standards. 

3. Return the Repaired Vehicle

Before returning any vehicle, we perform a final safety test to certify the quality of our work. Our team tests and tunes all components to ensure they're functioning properly and as intended. We also recalibrate sensors and safety systems. Our detail team also provides thorough exterior and interior detailing to ensure your newly repaired vehicle looks its best. Once work on your vehicle is complete, our staff will reach out to arrange the best pickup time. 

 

We strive to accommodate a variety of payment options for collision repairs. Our billing team prides itself on being insurance agnostic, which is why we gladly work with all auto insurance companies. We also accept out-of-pocket payments if that is your preference. Plus, we guarantee each repair with a lifetime warranty that covers any repair-related issues at no additional cost to you. 

Affordable Collision Repair Services

Collision repair is the best way to restore your vehicle after any accident. Our customers’ satisfaction is our number one priority, and we strive to provide them with a stress-free experience at every turn. If you’re looking for worry-free collision repair, then we hope you’ll reach out to schedule an estimate today. Our goal is to get your vehicle safely back on the road as soon as possible. 

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The Role of OEM vs. Aftermarket Parts in Collision Repair

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After a collision, one of the most important decisions you’ll face is what kind of replacement parts should be used to repair your vehicle. This often comes down to a choice between OEM (Original Equipment Manufacturer) parts and aftermarket parts. While both options serve a similar purpose, they differ in quality, compatibility, and cost and the decision can have a lasting impact on your vehicle’s performance, safety, and value. At Morrow Collision Center, we’ve been restoring vehicles with precision and care for over 25 years. Based in Lincoln, NE, we help customers make informed decisions about their repairs and explain how the parts used can affect the outcome. In this blog, we’ll break down the difference between OEM and aftermarket parts and why it matters in the collision repair process. What Are OEM Parts? OEM parts are manufactured by the same company that built your vehicle. These parts are made to match the exact specifications of the original parts installed at the factory. OEM parts are designed for perfect fit, function, and compatibility with your vehicle’s make and model. What Are Aftermarket Parts? Aftermarket parts are made by third-party companies and are not produced by the vehicle’s original manufacturer. These parts are typically designed to be compatible with multiple makes and models, and they vary in quality depending on the brand. Key Differences Between OEM and Aftermarket Parts Let’s take a closer look at how these two options compare in the context of collision repair: 1. Fit and Compatibility OEM Parts: Guaranteed to fit your vehicle precisely, minimizing the risk of misalignment or installation issues. Aftermarket Parts: May not always fit as precisely, especially if they’re designed for multiple vehicle types. This can lead to additional labor time or the need for modifications. 2. Quality and Performance OEM Parts: Match the quality and materials of the original components, offering consistent performance and safety. Aftermarket Parts: Quality can vary by manufacturer, and some may perform just as well, while others may wear out faster or not meet the same safety standards. 3. Warranty and Insurance Coverage OEM Parts: Often come with a warranty from the manufacturer and are more likely to be covered by your vehicle’s original warranty. Aftermarket Parts: May have limited or no warranty and could potentially void certain aspects of your factory warranty. At Morrow Collision Center, we work closely with your insurance company to determine what type of parts are covered under your policy. 4. Cost Considerations OEM Parts: Typically, more expensive due to the manufacturer branding and guaranteed fit. (If OEM Parts are preferred for better fitment and performance, the customer may be responsible for the additional out-of-pocket cost.) Aftermarket Parts: Usually more affordable, which can help lower out-of-pocket costs, especially if insurance doesn’t cover OEM. So, Which Is Better? There’s no one-size-fits-all answer. The right choice depends on your vehicle’s age, your budget, insurance coverage, and personal preference. For newer or high-end vehicles, OEM parts may be worth the investment to maintain factory-level performance and value. For older cars or minor repairs, aftermarket parts may offer a cost-effective solution. At Morrow Collision Center, we walk you through your options and help you choose the parts that meet your needs, without sacrificing safety or quality. Why Trust Morrow Collision Center? Located in Lincoln, Nebraska, Morrow Collision Center is a family-owned and operated shop known for quality workmanship, transparency, and customer care. Whether we’re using OEM or high-quality aftermarket parts, our I-CAR certified technicians ensure your vehicle is repaired to pre-accident condition with precision and integrity. We offer: Expert collision repair for all makes and models Limited Lifetime Warranty Paintless dent repair and full body work Frame straightening and unibody repair Help navigating insurance claims Free estimates and status updates throughout the repair Get Back on the Road with Confidence Choosing between OEM and aftermarket parts can feel overwhelming, but with the right collision repair team on your side, it doesn’t have to be. At Morrow Collision Center, we explain your options clearly and stand behind every repair we perform. Contact us today!

Why Paintless Dent Repair (PDR) is a Game-Changer

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